TICC Agenda Packet - 091825CITY OF CUPERTINO
TICC
AGENDA
10185 North Stelling Road, Quinlan Conference Room; and via Teleconference.
Teleconference locations pursuant to Government Code section 54953(b)(2); Business
Center, Fairfield Marriott San Diego Carlsbad, 1929 Palomar Oaks Way, Carlsbad, CA 92011
Thursday, September 18, 2025
7:00 PM
Special Meeting
IN-PERSON AND TELECONFERENCE / PUBLIC PARTICIPATION INFORMATION
OPTIONS TO OBSERVE:
Members of the public wishing to observe the meeting may do so in one of the following
ways:
1) Attend in person at Quinlan Community Center, Conference Room, 10185 N. Stelling
Road or via Teleconference Locations.
2) Watch a live stream online at https://youtube.com/@cupertinocitycommission and
www.Cupertino.org/webcast.
OPTIONS TO PARTICIPATE AND COMMENT:
Members of the public wishing to address the Technology, Information, and
Communications Commission may do so in the following ways:
1) Appear in person at Quinlan Community Center, Conference Room, 10185 N. Stelling
Road:
A. During “Oral Communications”, the public may comment on matters not on the agenda,
and for agendized matters, the public may comment during the public comment period for
each agendized item.
B. Speakers are requested to complete a Speaker Card. While completion of Speaker Cards
is voluntary and not required to attend the meeting or provide comments, it is helpful for
the purposes of ensuring that all speakers are called upon.
C. Speakers must wait to be called and may begin speaking when recognized by the Chair.
D. Speakers are limited to three (3) minutes each. However, the Chair may reduce the
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TICC Agenda September 18, 2025
speaking time depending on the number of people who wish to speak on an item. A
speaker representing a group of 2 to 5 or more people who are present may have up to 2
minutes per group member, up to 10 minutes maximum.
E. Please note that due to cyber security concerns, speakers are not allowed to connect any
personal devices to any City equipment. However, speakers that wish to share a document
e.g. presentations, photographs or other documents) during oral comments may do so by:
a. E-mailing the document to TICC@cupertino.gov by 3:00 p.m. and staff will advance the
slides/share the documents during your oral comment.
2) Written communications as follows:
A. E-mail comments to TICC@cupertino.gov
B. Regular mail or hand delivered addressed to the: Cupertino Technology, Information,
and Communications Commission, City Hall, 10300 Torre Avenue, Cupertino, CA 95014
C. Comments addressed to the Technology, Information, and Communications
Commission received by 5:00 p.m. on the day of the meeting will be included in written
communications published and distributed before the beginning of the meeting.
D. Comments addressed to the Technology, Information, and Communications
Commission received after the 5:00 p.m. deadline, but through the end of the Commission
meeting, will be posted to the City’s website by the end of the following business day.
3) Teleconference in one of the following ways:
A. Online via Zoom on an electronic device (Audio and Video): Speakers must register in
advance by clicking on the link below to access the meeting:
https://cityofcupertino.zoom.us/webinar/register/WN_r_pUZBIQRV6or_tCY-7OxQ
a. Registrants will receive a confirmation email containing information about joining the
webinar.
b. Speakers will be recognized by the name they use for registration. Once recognized,
speakers must click ‘unmute’ when prompted to speak.
c. Please read the following instructions about technical compatibility carefully: One can
directly download the teleconference (Zoom) software or connect to the meeting in their
internet browser. If a browser is used, make sure the most current and up-to-date browser,
such as the following, is used: Chrome 30+, Firefox 27+, Microsoft Edge 12+, Safari 7+.
Certain functionality may be disabled in older browsers, including Internet Explorer.
B. By Phone (Audio only): No registration is required in advance and speakers may join
the meeting as follows:
a. Dial 669-900-6833 and enter WEBINAR ID: 867 5905 4402
b. To “raise hand” to speak: Dial *9; When asked to unmute: Dial *6
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TICC Agenda September 18, 2025
c. Speakers will be recognized to speak by the last four digits of their phone number.
C. Via an H.323/SIP room system:
H.323 Information:
144.195.19.161 (US West)
206.247.11.121 (US East)
Meeting ID: 867 5905 4402
SIP: 86759054402@zoomcrc.com
NOTICE AND CALL FOR A SPECIAL MEETING OF THE TECHNOLOGY,
INFORMATION, AND COMMUNICATIONS COMMISSION
NOTICE IS HEREBY GIVEN that a special meeting of the Technology, Information, and
Communications Commission is hereby called for Thursday, September 18, 2025,
commencing at 7:00 p.m. in Quinlan Community Center Conference Room, 10185 North
Stelling Road, Cupertino, California 95014; and via teleconference locations pursuant to
Gov. Code 54953(b)(2): Business Center, Fairfield Marriott San Diego Carlsbad, 1929
Palomar Oaks Way, Carlsbad, CA 92011. Said special meeting shall be for the purpose of
conducting business on the subject matters listed below under the heading, “Special
Meeting."
SPECIAL MEETING
ROLL CALL
APPROVAL OF MINUTES
1.Subject: Approve the July 2, 2025, regular meeting minutes.
Recommended Action: Approve the July 2, 2025, regular meeting minutes.
A - Draft Minutes
ORAL COMMUNICATIONS
This portion of the meeting is reserved for persons wishing to address the Commission on any matter
within the jurisdiction of the Commission and not on the agenda. Speakers are limited to three (3)
minutes. In most cases, State law will prohibit the Commission from making any decisions with respect
to a matter not on the agenda.
NEW BUSINESS
2.Subject: Receive Presentation on Applications Division Overview
Receive and file Presentation on Applications Division
Overview
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TICC Agenda September 18, 2025
3.Subject: Overview of Hybrid Commission Meetings beginning September 2025
Receive Overview of Hybrid Commission Meetings beginning
September 2025
OLD BUSINESS
4.Subject: Receive Cupertino Cybersecurity Public Awareness Subcommittee Final
Report from Vice Chair Kumar and Commissioner Donthi
Recommended Action: Receive and File Cupertino Cybersecurity Public Awareness
Subcommittee Final Report from Vice Chair Kumar and Commissioner Donthi
A - Cybersecurity Public Awareness Flyer
5.Subject: Review TICC 2025 Schedule and Work Plan
Recommended Action: Review TICC 2025 Schedule and Workplan
A - Schedule and Work Plan 2025
STAFF AND COMMISSION REPORTS
6.Subject: Upcoming Community Emergency Response Team (CERT) training in October
2025
Recommended Action: Reminder of upcoming Community Emergency Response
Team (CERT) training in October 2025
A - CERT Academy Training 2025 Flyer
7.Subject: Receive Commissioners Report
Recommended Action: Receive Commissioners Reports
8.Subject: Review the 2025 Mayor's Meeting Calendar and confirm attendance for
November's meeting
Recommended Action: Confirm attendance for the November 19 meeting and provide
three bullet points
A - Mayor's Meeting 2025 Calendar
FUTURE AGENDA SETTING
ADJOURNMENT
In compliance with the Americans with Disabilities Act (ADA), anyone who is planning to attend this
meeting who is visually or hearing impaired or has any disability that needs special assistance should
call the City Clerk's Office at 408-777-3223, at least 48 hours in advance of the meeting to arrange for
assistance. In addition, upon request in advance by a person with a disability, meeting agendas and
writings distributed for the meeting that are public records will be made available in the appropriate
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TICC Agenda September 18, 2025
alternative format.
Any writings or documents provided to a majority of the members after publication of the agenda will
be made available for public inspection. Please contact the City Clerk’s Office in City Hall located at
10300 Torre Avenue, Cupertino, California 95014, during normal business hours.
IMPORTANT NOTICE: Please be advised that pursuant to Cupertino Municipal Code section
2.08.100 written communications sent to the City Council, Commissioners or staff concerning a matter
on the agenda are included as supplemental material to the agendized item. These written
communications are accessible to the public through the City website and kept in packet archives. Do
not include any personal or private information in written communications to the City that you do not
wish to make public, as written communications are considered public records and will be made
publicly available on the City website.
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CITY OF CUPERTINO
Agenda Item
Subject: Approve the July 2, 2025, regular meeting minutes.
Approve the July 2, 2025, regular meeting minutes.
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TECHNOLOGY, INFORMATION & COMMUNICATIONS COMMISSION
Regular Meeting
July 2, 2025, 7:00 p.m.
Quinlan Conference Room
10185 N. Stelling Road
DRAFT MINUTES
CALL MEETING TO ORDER
The meeting was called to order at 7:20 pm
ROLL CALL
Commissioners Present: Emma Shearin, Mukesh Garg, and Balaram Donthi
Commissioners Absent: Prabir Mohanty, Sudeep Kumar
Staff Present: Teri Gerhardt, CGCIO, Chief Technology Officer
Tommy Yu, CGCIO, Infrastructure Manager
APPROVAL OF MINUTES
1. Subject: Approve July 2, 2025, regular meeting minutes.
Presiding Officer Shearin made a motion to approve July 2, 2025, regular meeting minutes.
Commissioner Garg second the motion.
Motion passes with Chair Mohanty and Vice Chair Kumar absent.
ORAL COMMUNICATIONS
This portion of the meeting is reserved for persons wishing to address the commission on
any matter not on the agenda. Speakers are limited to three (3) minutes per person. In most
cases, state law will prohibit the commission from making any decisions with respect to a
matter not listed on the agenda.
NEW BUSINESS
2. Subject: Receive Presentation on Infrastructure Division overview
Infrastructure Manager Yu presented PowerPoint on file in the Agenda Records.
The Presentation consisted of an overview of team, Customer Service, System and Network
Administration, Security, and Business Continuity.
As part of Helpdesk/Customer Service overview, IT Manager Yu reviewed core tasks such
as On and Offboarding employees, front line support even after business hours, inventory
control, etc.
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Regarding System and Network administration, Manager Yu discussed management of
email system accounts and network monitoring and alerts setup. Core tasks also include
Local Area Network (LAN) management of firewalls, servers consisting of Active
Directory, File and print servers, and databases.
Infrastructure is also responsible for Wide Area Network internet and connectivity to sites,
Virtual Private Network (VPN) supporting telework and remote access(es), and backup and
recovery of critical data systems.
As part of Business Continuity, Manager Yu gave a brief overview of Incident Responses
for a breach, outage, and/or ransomware attacks. The City’s Disaster recovery site located
in Arizona was briefly discussed. Redundancy, Policies, Plans, and Procedures were
discussed. Manager Yu concluded Business Continuity discussing Cyber Resilience by
practicing Tabletop exercises simulating incident responses.
The Commission asked questions, and thanked Infrastructure Manager Yu for the
informative Presentation.
3. Subject: Discuss and make a Recommendation to appoint a Commissioner to
the reinstated Economic Development Committee
Presiding Officer Shearin opened the floor for nominations.
Commissioner Garg nominated Commissioner Donthi as a Commissioner to the reinstated
Economic Development Committee for Council consideration. Commissioner Donthi
accepted the nomination.
Presiding officer Shearin made a motion to appoint Commissioner Donthi to the reinstated
Economic Development Committee. Commissioner Garg second the motion.
Motion passes with Chair Mohanty and Vice Chair Kumar absent.
4. Subject: WCAG 2.1 AA Accessibility and what it means for Cupertino
Chief Technology Officer Gerhardt provided an overview of the WCAG 2.1 AA
Accessibility requirements.
As part of discussion, CTO Gerhardt relayed public agencies are legally required to ensure
that their digital content and services are accessible to all individuals, including those with
visual, auditory, cognitive, and mobility impairments. These requirements stem from
federal mandates such as the Americans with Disabilities Act (ADA), Section 508 of the
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Rehabilitation Act, and various state-level laws. The recognized global benchmark for
digital accessibility is the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
The Commission was briefed on the U.S. Department of Justice (DOJ) issuing a final rule
clarifying and strengthening digital accessibility obligations under the ADA for state and
local governments on April 24, 2024. This rule establishes April 24, 2026, as the compliance
deadline for jurisdictions with populations of 50,000 or more, which includes Cupertino.
To ensure the City meets the April 2026 deadline and provides equitable digital access to all
users, Cupertino must move forward with a comprehensive accessibility audit and
remediation effort as soon as possible. This will include manual site evaluations, PDF
remediation, staff training, and structured implementation support aligned with legal
standards and industry’s best practices.
To meet the federal deadline, staff has Contracted a qualified accessibility consultant for:
A comprehensive manual accessibility audit
Remediation of the City’s top 100 most-viewed PDFs
Staff training on creating accessible digital content
Targeted support hours for issue resolution
The Commission thanked Chief Technology Officer Gerhardt for the informative update.
OLD BUSINESS
5. Receive Cybersecurity Working Group report from Commissioners Donthi
and Kumar
Commissioner Donthi provided an update on the Cyber Event subcommittee meetings to
the Commission. The summary discussed event date and location, as well as the proposed
Panelists.
The Commission asked questions, thanking Commissioner Donthi for the report.
6. Review TICC 2025 Schedule and Work Plan
The Commission reviewed the Schedule and Work Plan. Changes were made to the
Meeting Schedule.
STAFF AND COMMISSION REPORTS
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7. Subject: Review 2025 Mayor’s Meeting calendar
No updates provided.
8. Receive Commissioners Report
General updates provided.
ADJOURNMENT
Presiding Officer Shearin adjourned the meeting at 8:26 pm.
SUBMITTED BY: APPROVED BY:
Marilyn Pavlov, Commission Secretary Emma Shearin, Presiding Officer
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CITY OF CUPERTINO
Agenda Item
Subject: Receive Presentation on Applications Division Overview
Receive and file Presentation on Applications Division Overview
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CITY OF CUPERTINO
Agenda Item
Subject: Overview of Hybrid Commission Meetings beginning September 2025
Receive Overview of Hybrid Commission Meetings beginning September 2025
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CITY OF CUPERTINO
Agenda Item
Subject: Receive Cupertino Cybersecurity Public Awareness Subcommittee Final Report from Vice
Chair Kumar and Commissioner Donthi
Receive and File Cupertino Cybersecurity Public Awareness Subcommittee Final Report from
Vice Chair Kumar and Commissioner Donthi
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6 - 8 P.M.
THIS EVENT IS PRESENTED BY THE CITY OF CUPERTINO’STECHNOLOGY, INFORMATION, AND COMMUNICATIONS COMMISSION.
PanelModeratorTICCCommissioner
BALARAM DONTHI
CEO & Co-founderofIdentra.ai
RAMESHGUPTACo-HostTICCViceChair
SUDEEP KUMAR
Cybersecurity Advisor, CISA,
Dept. of Homeland Security
DON HESTER
Head of CyberSecurityDevelopmentatVisa
ILAIY ELANGOVAN
CEO & FounderofSmartHeritance
PRAVAT LALL
Advisory BoardMemberBackslashSecurity
TRUPTI SHIRALKAR
CYBERSECURITYPUBLICAWARENESSEVENT
Anyone can fall victim to cybercrimes. Join the City’s panel presentation where
cybersecurity experts will inform and educate you to avoid becoming a victim.
After the presentation, attendees can ask questions during the Q&A. Due to the
importance of this topic, this presentation will be recorded and made available
on the City’s website. Learn more at cupertino.gov/cybersecurityevent
CYBERSECURITY PANEL
EVENT INFORMATION
Thursday, October 9
Cupertino Community Hall,
10350 Torre Avenue
ATTACHMENT A
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CITY OF CUPERTINO
Agenda Item
Subject: Review TICC 2025 Schedule and Work Plan
Review TICC 2025 Schedule and Workplan
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Technology, Information, and Communications Commission
2025 Schedule and Work Plan
Canceled
May 7
Meeting
July
Meeting Meeting Meeting
January
Meeting
Approve prior
meeting minutes meeting minutes meeting minutes meeting minutes meeting minutes
GIS Presentation Infrastructure
Presentation
Applications
Presentation
Work Plan Elect Chair and Vice
Chair positions
Cybersecurity
Panel update
Hybrid Commission
Meetings Tbd
Robotics Technology
in PW
Summary of Duties Powers Responsibilities of Technology, Information, and Communications Commission
Source: Cupertino, CA Municipal Code, Chapter 2.74.060: TICC
The Cupertino Technology, Information, and Communications Commission shall have the following duties, powers and responsibilities, and such others as the
members shall be entrusted with by the City Council from time to time. The commission shall:
1. Advise the City Council and City Manager on all matters relating to technology, information, and communications within the
City of Cupertino;
2. Serve as a liaison between the City, the public and the technology, information, and communications providers in enhancing
information and education. Such activities include providing an opportunity for input to residents and disseminating
noncommercial, educational materials about technology, information, and communications services;
3. Provide support for community access television, especially public and educational access, and give guidance when needed
for development and implementation of access channels and programming;
4. Recommend ways to foster the City’s best use of technology, information, and communications infrastructure and services
for the maximum benefit of the community; and
5. Provide education to the community on the responsible and safe use of technology, information, and communications
infrastructure and services, including cybersecurity education and best practices.
Ord. 1965, (part), 2005: Ord. 1722, (part), 1996; Ord. 1714, (part), 1996; Ord. 24-2267, Att. A (part), 2024)
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CITY OF CUPERTINO
Agenda Item
Subject: Upcoming Community Emergency Response Team (CERT) training in October 2025
Reminder of upcoming Community Emergency Response Team (CERT) training in October 2025
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CERTCERT ACADEMYACADEMY
TRAINING2025TRAINING2025
Join Your Local CERT Today!
What is CERT?
Community Emergency Response Team (CERT) members
prepare, organize and work together as a team to provide
essential services to their community during and after a disaster.
Each City has its own organized CERT program. CERTs
strengthen neighborhood resiliency and play a vital role in their
City’s disaster response efforts.
CERT Academy Training
Skills taught include organizing resources, medical operations,
basic search & rescue, hazardous materials, terrorism awareness,
how to use a fire extinguisher and damage assessment.
Participant Commitment
Participants must attend all in-person and online classes,
including participation in the final skills day to receive a CERT
course completion certificate.
2025 CERT Academy Schedule
Classes include both in-person and online evening classes, with
a final in-person Saturday skills session and graduation
ceremony. Academy schedules listed on back.
Re
v
0
1
2
2
2
5
This training course is open to individuals who live or work within the communities served by County Fire:
Cupertino, Campbell, Los Gatos, Monte Sereno, Saratoga, Los Altos, Los Altos Hills and the unincorporated
surrounding areas.
TO REGISTER : $35TOREGISTER : $35 (includes basic safety equipment)(includes basic safety equipment)
Coordinator:
Gracie Hernandez
Senior CERT Specialist
Phone: 408.341.4425
Email: CERT@sccfd.org www.sccfd.eventbrite.com
A T T A C H M E N T A
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March 4
Tuesday
6:00-9:00pm
Unit 7:
Light Search & Rescue
March 11
Tuesday
6:00-9:00pm
Unit 4:
Disaster Medical
Operations 2
March15March15
SaturdaySaturday
8:30-1:00pm8:30-1:00pm
Location:
SCCFD Headquarters
1315 Dell Ave, 95008
February 25
Tuesday
6:00-9:00pm
Unit 1:
Disaster Preparedness
WINTER Academy: February to March
WEEK DATE/TIME UNIT
February 27
Thursday
6:00-9:00pm
Unit 2:
CERT Organization
Unit 6:
Fire Safety & Utility Control
March 6
Thursday
6:00-9:00pm
Unit 3:
Disaster Medical
Operations 1
March 13
Thursday
6:00-9:00pm
Unit 5:
Disaster Psychology
Unit 8:
Terrorism Awareness
Class 1
In Person
Class 2
Online
Class 3
In Person
Class 4
Online
Class 5
In Person
Class 6
Online
Skill
Session
In Person
SPRING Academy: April to May
Class 1
In Person
Class 2
Online
Class 3
In Person
Class 4
Online
Class 5
In Person
Class 6
Online
Skill
Session
In Person
WEEK DATE/TIME UNIT
April 29
Tuesday
6:00-9:00pm
Unit 1:
Disaster Preparedness
May 1
Thursday
6:00-9:00pm
Unit 2:
CERT Organization
Unit 6:
Fire Safety & Utility Control
May 6
Tuesday
6:00-9:00pm
Unit 7:
Light Search & Rescue
May 8
Thursday
6:00-9:00pm
Unit 3:
Disaster Medical
Operations 1
May 13
Tuesday
6:00-9:00pm
Unit 4:
Disaster Medical
Operations 2
May 15
Thursday
6:00-9:00pm
Unit 5:
Disaster Psychology
Unit 8:
Terrorism Awareness
May17May17
SaturdaySaturday
8:30-1:00pm8:30-1:00pm
Location:
Los Altos Hills Town Hall
26379 Fremont Road, 94022
Class 1
In Person
Class 2
Online
Class 3
In Person
Class 4
Online
Class 5
In Person
Class 6
Online
Skill
Session
In Person
SUMMER Academy: August
WEEK DATE/TIME UNIT
August 5
Tuesday
6:00-9:00pm
Unit 1:
Disaster Preparedness
August 7
Thursday
6:00-9:00pm
Unit 2:
CERT Organization
Unit 6:
Fire Safety & Utility Control
August 12
Tuesday
6:00-9:00pm
Unit 7:
Light Search & Rescue
August 14
Thursday
6:00-9:00pm
Unit 3:
Disaster Medical
Operations 1
August 19
Tuesday
6:00-9:00pm
Unit 4:
Disaster Medical
Operations 2
August 21
Thursday
6:00-9:00pm
Unit 5:
Disaster Psychology
Unit 8:
Terrorism Awareness
August23August23
SaturdaySaturday
8:30-1:00pm8:30-1:00pm
Location:
Addison-Penzak Jewish CC
14855 Oka Road, 95032
Class 1
In Person
Class 2
Online
Class 3
In Person
Class 4
Online
Class 5
In Person
Class 6
Online
Skill
Session
In Person
FALL Academy: October
WEEK DATE/TIME UNIT
October 7
Tuesday
6:00-9:00pm
Unit 1:
Disaster Preparedness
October 9
Thursday
6:00-9:00pm
Unit 2:
CERT Organization
Unit 6:
Fire Safety & Utility Control
October 14
Tuesday
6:00-9:00pm
Unit 7:
Light Search & Rescue
October 16
Thursday
6:00-9:00pm
Unit 3:
Disaster Medical
Operations 1
October 21
Tuesday
6:00-9:00pm
Unit 4:
Disaster Medical
Operations 2
October 23
Thursday
6:00-9:00pm
Unit 5:
Disaster Psychology
Unit 8:
Terrorism Awareness
October25October25
SaturdaySaturday
8:30-1:00pm8:30-1:00pm
Location: Monta Vista
Recreation Center
22601 Voss Ave, Cupertino
CERT ACADEMY TRAINING SCHEDULE
2025
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CITY OF CUPERTINO
Agenda Item
Subject: Receive Commissioners Report
Receive Commissioners Reports
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CITY OF CUPERTINO
Agenda Item
Subject: Review the 2025 Mayor's Meeting Calendar and confirm attendance for November's meeting
Confirm attendance for the November 19 meeting and provide three bullet points
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TECHNOLOGY, INFORMATION & COMMUNICATIONS COMMISSION
Mayor’s Meeting 2025 Calendar
JANUARY 15
Canceled
FEBRUARY
Canceled
MARCH 19
Mayor’s Mtg. in-person
5-6:30 pm, Quinlan Center
Vice Chair Kumar
APRIL
Canceled
MAY 21
Mayor’s Mtg., 5-6:30 pm,
format tbd,
Chair Mohanty
JUNE
Canceled
JULY 16
Mayor’s Mtg., 5-6:30 pm,
format tbd,
Chair Mohanty
AUGUST
Canceled
SEPTEMBER 17
Mayor’s Mtg., 5-6:30 pm,
5-6:30 pm, Quinlan Center
Chair Mohanty
OCTOBER
Canceled
NOVEMBER 19
Mayor’s Mtg., 5-6:30 pm,
format tbd,
Chair Mohanty
DECEMBER
Canceled
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TICC 9-18-2025
Item No. 3
Hybrid
Commission
Meetings
Overview
Written
Communications
meetings for all commission meetings is critical to obtain input from our residents. I highly praise our current
council and staff for making this happen!
Many of the rooms that the commission meetings are held in are quite small and get very crowded when a popular
topic appears on an agenda.
Having hybrid meetings also makes it more convenient for people with disabilities to “attend” a commission
meeting and participate.
Thank you for making this happen!
Peggy
Since there is no staff report or presentation available/posted for this item, I’m assuming it’s a status report.
At a time when many residents are very busy with family and children or often travel for their jobs, having hybrid
PLEASE INCLUDE THIS EMAIL AS PART IF WRITTEN COMMUNICATIONS FOR THE ABOVE
MEETING AGENDA ITEM.
Dear TICC and staff,
CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless
you recognize the sender and know the content is safe.
Date:
City Clerk
Subject:
TICCTo:
Cc:
2024-09-18 TICC mtg Agenda Item 3 Hybrid Commission meetings
Monday, September 15, 2025 6:32:49 PM
From:Griffin
TICC 9-18-2025
Item No.2
Applications
Division
Overview
Presentations
CITY OF CUPERTINO
Applications Team
Enhancing municipal services through innovative
technology solutions
What does Applications do?
Application & Systems Management
Manage and support over 30+ key applications while
building and maintaining dozens of critical integrations to
ensure seamless operations.
Custom Solutions
Develop and deploy custom applications and workflows
that are tailored to the specific needs of the business.
Innovation
Drive future growth by actively exploring and testing new
technologies, such as AI, to identify opportunities for
efficiency and improvement.
Supporting City Services
Resident Services
A broad range of services including permits and licenses,
park and recreation programs, street sweeping notifications
and inspections.
Community Engagement
Tools that facilitate interaction with the city, such as the Cupertino 311 app, service
requests, online records search, and access to city meetings.
Internal Operations
Support city staff in their daily tasks, like ERP, digital forms, and project
management.
City Website
A Hub for Public Services
Our website is the central place for residents to access
essential services, from paying bills and applying for permits
to reporting issues.
Transparent Government
It provides a direct and accessible window into city
government, with easy access to city council minutes,
public records, and departmental information.
Engaging the Community
The site helps connect residents with local events,
community programs, and opportunities for civic
engagement.
Always Improving
We are committed to making the website more intuitive
and user-friendly, with ongoing initiatives to simplify access
to information.
Supporting City Services
Parks & Recreation
Public Works -311
Communication
Reporting and Transparency
Supporting City Services
Parks & Recreation
Public Works -311
Communication
Reporting and Transparency
Supporting City Services
Parks & Recreation
Public Works -311
Communication
Reporting and Transparency
Supporting City Services
Parks & Recreation
Public Works -311
Communication
Reporting and Transparency
Permitting System
•submit documents and track
progress
•streamlines the workflow
•improves transparency
For Residents
Convenient, 24/7 online access.
For Staff
Eliminates paper-
based processes, automates workflows,
and centralizes data.
For the City
Enables faster service delivery, cross-
department collaboration, and data-
decisions
How it helps
Accela Dashboard
Custom Solutions for Accela - Signature Manager
Custom Solutions for Accela – Inspection Scheduler App
Our Custom Integrations : A Path to Efficiency and Automation
•Document Management System (Laserfiche)
•Electronic Plan Review (ProjectDox)
•Adobe Sign (Signature Manager)
•Financial Management System (Tyler New World)
•Geographic Information System (GIS)
•Zendesk
Transforming City Governance with Artificial
Intelligence
Cupertino AI
Past, Present, Future
Past: Years of City Data
▪Decades of resolutions, ordinances, agreements, and council records exist.
▪Problems - Finding documents is difficult.
•Complexity of legal documents
•Document is long and unstructured
•Poor OCR, noisy PDFs in pre 1980s docs
•Traditional research is slow and often get irrelevant results
▪Machine Learning solution - Smart search can finally unlock this legacy.
•ML backed keywords full-text search (1 st edition search tool)
•https://policysearch.cupertino.org/
➢Next: Current and future AI projects (DEMO)
Key Takeaways
Past
•AI transforms
data retrieval
from decades of
records
Present
•AI enhances
daily workflows,
reporting, and
decision-making
Future
▪AI collaborates
with humans
and citizens,
providing
guidance and
support
AI empowers, doesn’t replace, humans.
Upcoming Projects
1.ERP Replacement
2.ACA Improvements
3.City Chatbot
Questions?
applications@cupertino.org
TICC 9-18-2025
Item No.4
Cybersecurity
Public
Awareness
Final Report
Presentations
Cupertino Cybersecurity
Subcommittee Progress Report
Cybersecurity Event Subcommittee
Event Flyer
Cupertino Cybersecurity Event
•Event Date &Location:
Cupertino Community Hall,October 9th,2025, from 6 to 8 p.m.
•Event Organizers: Subcommittee: Vice Chair Kumar, Commissioner Donthi, Teri,
Tommy, Marilyn
Event Overview
•Description:A community event aimed to provide cybersecurity
education through panel discussion.
•Objectives:Equip Cupertino city residents with knowledge and tools
to protect against cyber threats.Encourage students to engage in cybersecurity.
•Target Audience:Cupertino city residents,with online accessibility for
broader participation.
Event Schedule
•6 pm:Chair/Vice Chair TICC to kick off the special TICC meeting
•6:05 pm: Opening Remarks
•6:15 Cybersecurity Panel Discussion:Experts discussing latest threats and preventive measures
•7:15 Q&A
•7:45 –8 pm: Adjournment of Cupertino Public Education Event
Panel Members
•Ramesh Gupta, CEO,Indentra.AI -Confirmed
•Pravat Lall, CEO,SmartHeritance -Confirmed
•Ilaiy Elangovan, Head of CyberSecurity Engineering,VISA –Confirmed
•Don Hester, Cybersecurity Advisor,CISA, Department of Homeland Security-
Confirmed
•Trupti Shiralkar, Advisory Board Member,Backslash Security-Confirmed
•Moderator:Balaram Donthi, TICC Commissioner
•Co-host: Sudeep Kumar, Vice Chair
Volunteer Recruiting
•Adult volunteers:
•Cupertino IT Staff
•Student volunteers:
•Teen Commission
•Training Questions Assignment
Training Questions Assignment
•Event set up:
•Time:5pm -6pm
•Required forms
•Liability Waiver for attending City Facility event
•Volunteer: Form required for Volunteers
•Commissioners:
•Commissioner Donthi, Panel Moderator
•Vice Chair Kumar,Co-Host
•Cupertino City IT Staff:
•Video: Panelists Audio/Visual checks
•Tommy & Teri: Microphone Management and Crowd Control
•Marilyn: Lobby Attending & Refreshment
Event flow
Public Release Notice
•Expected Participation:Estimated about 100 in-person attendees
•Online Audience:Anticipated 50+participants for panel Q&A andYouTube viewership
Event Participation
•Channels:City official PR,social media,
•Distributed at schools,local recreation centers,libraries,and local organizations
•Goal:Wide reach within Cupertino and surrounding communities
Marketing and Promotion
•Panel Discussion:Knowledgeable cybersecurity professionals discusstrends,threats,and prevention
methods.
Event Program
14
Expected Impact and Outcomes
•Raising Awareness:Inform the community about the importance of
cybersecurity.
•Preventing Scams:Provide knowledge to help residents avoid falling
for scams.
•Self-Protection:Teach ways to protect oneself from cyber-attacks.
Discussion?
Questions?