CC 11-02-2021 Item No. 13 Work Program Update - Supplemental Staff Report to Council Inquiries_Desk Item
CITY COUNCIL STAFF REPORT
November 2, 2021
Subject
City Work Program Update
RESPONSE TO COUNCIL INQUIRIES
Recommended Action
No City Council action required, although the Council may “accept,” “acknowledge,” or
“receive” the report.
Discussion
This is a supplemental report provided in response to Council inquiries. Inquiries have
been consolidated and simplified for clarity.
1. Regarding “City Plan to End Homelessness”: What is the current unhoused
population in Cupertino? How does this compare to the number of the
unhoused population before and during COVID? Where are the current
unhoused camps in Cupertino?
In 2019, Santa Clara County conducted the Homeless Census and Survey Report.
According to the 2019 count, an estimated 159 individuals were then unhoused in
Cupertino. Due to COVID, the bi‐annual report was delayed a year from 2021 to
January of 2022. We expect to receive a new count of unhoused individuals in July
2022. The City has treated encampment locations in a confidential manner with other
agencies. The City Manager will determine the best way to keep the City Council
informed on these matters.
2. Regarding “Via Shuttle Bus Pilot Program Implementation”: How do seniors
apply for discounted Via Shuttle costs?
To receive the senior discount code, seniors can email viashuttle@cupertino.org
with an image of their photo ID showing that they are age 65 or older. They will
then receive the discount code, usually within 24 hours, that they can enter into
the app to receive their discount or provide when calling in their ride. More
information is available at cupertino.org/shuttle under the “Fares” tab.
3. Regarding other referrals and work items beyond the normal course of work
that were not included in the Work Program:
*What are some examples of other referrals and work items?
* What % of service staff is related to residents’ reports on issues relating to
code enforcement, water usage, noise (lawn mowers), crimes, neighborhood
traffic, park usage, etc.? How many cases do staff work on per
day/week/month or what is the % of time that is devoted to these resident
services?
Some examples of other referrals and work items include work such as increased
311 inquiries/reports, new unhoused encampments, SB 9 urgency ordinance,
code enforcement reform, and other items.
To provide an idea of the number of resident issues reported and the percentage
of staff time required to address them, the below list provides information on
some of the Departments that receive a significant number of resident issues.
o For resident issues reported to the Public Works Department, which are
typically maintenance related such as for trees or roadways, about 100‐
175 are received monthly and take an estimated 30% of service staff time
to address.
o For resident issues reported to the Parks and Recreation Department,
which are typically code enforcement or park usage related, about 20‐40
are received monthly and take an estimated 20% of the Department’s staff
time to triage and address. This does not include staff time to resolve the
issue if it is referred to another department’s division, such as Code
Enforcement.
Sustainability Impact
The acceptance of this report will have no sustainability impact.
Fiscal Impact
The acceptance of this report will have no fiscal impact.
_____________________________________
Prepared by: Katy Nomura, Deputy City Manager
Reviewed by: Dianne Thompson, Assistant City Manager
Approved by: Greg Larson, Interim City Manager