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Get Connected. Get Answers.
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United Way Silicon Valley
United Way Silicon V,llley
2 -1 -1 1M The time has come for Santa Clara County.
. United Way Silicon Valley is launching 2-1-1 Santa Clara County, a toll-free calling code set aside for
the public for health and human service referrals and disaster assistance. It's a 24/7 call center hotline
and public website connecting people who need assistance with those who can help.
. 2-1-1 enables people to get or give help. 2-1-1 offers information on a broad range of services.
including housing and shelter assistance. financial literacy, child and elder care. after school programs.
and mental health and other health resources. 2-1-1 call centers can connect volunteers to
community projects. and in-kind item donations to agencies where their gifts may be best utilized.
. 2-1-1 enhances public safety and crisis recovery efforts. From earthquakes and floods to bio-terrorism
and pandemics. 2-1-1 call centers are the logical platform for building emergency response
communication capacity.
. 2-1-1 brings money back into the local community. Last year. one call center made 741 referrals to
free income tax preparation services. These services represented $940.000 in tax returns to their
customers. and revenue generated back into the community's economy.
. United Way Silicon Valley is prepared to launch a full-service 2-1-1 system in February 2007.
An estimated 40.000 calls are expected the first year. Based on similar centers. the volume is likely
to double or triple within three to four years.
2-1-1 Santa Clara County
Major Milestones for Implementation Year
Goin~ LIVE February 11, 2007 (National 211 Dav)
I - .~ Phase 3
Phase 1 Phase 2 -... -"-- --..
--
Jan. - June '06 July - Nov. '06 Dec. '06 - Feb. '07
, , , , , ,
y y y
. Presentations to County and Mu- . UWSV Board Endorsement - . December 2006 -
nicipalities $150K Seed Funding Beta Launch
. Launch 211 Action Team, Advi- . Design and Development of . February 11,2007 -
sory Committee, and Circle of - Internal Operations LIVE Launch and Event
Support
. Recruit Board 211 Champion: - Contingency Plans
Linda Sullivan, President & Technology Plans
General Manager. NBC 11 . Receive CPUC approval
. Apply for CPUC approval . Public Information Campaign
. Fundraising Campaign launched launched 17
United Way Silicon Valley
1922 The Alameda; San Jose. CA 95126
(408) 247-1200 WNW.uwsv.org