HomeMy WebLinkAbout10 - October 17, 2025 - Policy on Resident Communication and Staff ReportCITY MANAGER’S OFFICE
CITY HALL
10300 TORRE AVENUE • CUPERTINO, CA 95014-3255
TELEPHONE: (408) 777-3223 • FAX: (408) 777-3366
CUPERTINO.GOV
CITY COUNCIL INFORMATIONAL MEMORANDUM
Date: October 17, 2025
To: Cupertino City Council
From: Tina Kapoor, Interim City Manager
Re: Policy on Resident Communication with Staff
Background
As part of the ongoing efforts to support effective service delivery, on October 1, 2025, the City
implemented a new Administrative Policy #2.22 governing communications between residents
and City staff. The policy promotes consistent, respectful interactions while helping ensure that
staff time is used efficiently and that both operational work and Council priorities remain the
organization’s focus.
Focused on communication between residents, including commissioners and other appointed
officials, and City staff, the policy outlines protocols for both resident and staff initiated contact,
supporting open and appropriate communication for reasonable requests within staff’s areas of
responsibility and not requiring extensive staff time (approximately 1-2 hours). Anything beyond
that, or in cases of hostile, threatening, or otherwise inappropriate communication, staff are
directed to notify their supervisors. Situations that interfere with staff’s ability to perform their
duties are to be referred to the City Manager’s Office. To protect the City from potential liability
and maintain effective operations, the City Manager may, when necessary, direct staff to limit
communication with specific individuals.
All staff are expected to follow this policy, with department heads and the City Manager ensuring
compliance. The policy promotes clear, transparent communication that supports accurate
information sharing, operational efficiency, and effective implementation of Council priorities.
Sustainability Impact
No sustainability impact.
Fiscal Impact
No fiscal impact.
City Work Program (CWP) Item/Description
None
Council Goal:
Public Engagement and Transparency
California Environmental Quality Act
No California Environmental Quality Act impact.
____________________________________
Prepared by: Tina Kapoor, Interim City Manager
Attachments: A – Policy on Resident Communication with Staff