CC 03-18-2025 Item No. 1 Report of activities from West Valley Community Services_Written CommunicationsCC 03-18-2025
Item No. 1- Regular Meeting
Report of activities from
West Valley Community
Services
Written Communications
Serving the community for more than 50 years
Our mission is to unite the community to fight hunger and homelessness.
Our vision is a community where every person has food on the table and a roof
over their head.
About WVCS
“West valley community services as a whole have made a huge
impact on our lives that words cannot even describe. I will forever be
grateful and send people their way as they are all not only helpful
but genuinely kind and care for others well being. Thank you so much
for all you do”-Sam
Our Clients
●West valley residents
●Multicultural
●Multilingual
●Single adults
●Couples
●Families
●Seniors
●At-risk youth
●Domestic abuse survivors
●Disabled
●Homeless and/or unstably housed
Income eligibility
●$46,000
individual
income
●$96,000 family
income (four
person
household)
Our Services
We provide a variety of critical safety-net services:
●Food -shopping
●Food -delivery
●Rental assistance
●Housing referrals &
support
●Affordable housing
●Family support
●Homeless services
●Case management &
system navigation
●Information and
referrals
●Education and
advocacy
●Employment and
Financial assistance
referrals
Our Intervention
●Choice -Pantry to Market
●Food access is looked at with the lens of
nutritional meals
●One stop shop approach
●Mobile operations (9 locations)
●Lived experience conversation
●Service learning opportunities
●Hunger and Housing advocacy for
systems change
WVCS Client Data (2023-2024)
By the Numbers
People came to
WVCS for the first
time
Men, women, and
children assisted
Meals made
possible by our
food pantries
Emergency rental
assistance
provided
2100 4,303 1,124,300 $ 1,066,119
Cupertino-2023-2024
●304 new individuals
●453 households accessing Market
●400 individuals participated in Special
Programs
●107 households received rental assistance in
the amount of $196,182
●Rental assistance in high demand, requests
for support from small business owners and
seniors on fixed income
Our Approach
●Prevent imminent evictions and/or utility shut-off
●Reduce food costs, preserving household assets for other
essential expenses (rent, childcare, medical bills, utilities,
transportation)
●Provide assistance in navigating benefits available through the
social services system in the County
●Help clients remain housed/house un-housed clients
●Develop a plan to reduce long-term debt and save money
●Explore new income and employment opportunities
●Support long-term stability and health for children and other
household members
●Work with clients to develop and implement a plan that supports
long term stability
End Hunger and Homelessness
ULTIMATE
IMPACT
PROGRAM COMPONENTS
Food Market and Park-it Market
Basic Needs Supports and Eviction Prevention
Homelessness Supportive Services
Community Access to Resource &
Education (CARE) Program
Homeless with
significant financial and
food needs
In Crisis
Vulnerable
Self-Sufficient
Unstably housed and
financially vulnerable with
significant food needs
Stable housing and
finances with regular
food needs
Self-sufficient in housing
and finances with
occasional food needs
Programming
not needed
Outcome Areas:
Program Components:
Service Populations:
Se
l
f
-Su
f
f
i
c
i
e
n
c
y
Ma
t
r
i
x
Depending on prescribed program intervention, and depending on where each service population group sits in the self-sufficiency scale, WVCS has expectations for how
individuals or families should experience movement on that scale with the amount of intervention provided. As an individual receives services from programming, they can
move into a new service population category and continue through additional programming to support their evolving needs. The matrices below convey how service
populations are expected to move from one self-sufficiency level to the next with program intervention.
Expected Outcomes Based on Life Circumstance and Program Participation
WVCS has four program components that
individuals in each service population category
will interact with depending on their needs:
SERVICE POPULATIONS
WVCS thinks about its clients in four categories
based on their life circumstances to make
determinations for what services to offer clients:
1.Homeless with significant financial and food
needs
2.Unstably housed and financially vulnerable
with significant food needs
3.Stable housing and finances with regular food
needs
4.Self-sufficient in housing and finances with
occasional food needs
OUTCOMES
Food Security
Financial security
Housing security
WVCS expects clients to improve in one or more
of those critical areas corresponding to the
program components they receive and their
ability to engage in WVCS supports.
WVCS uses a self-sufficiency matrix that identifies
four progressive levels of development (in crisis,
vulnerable, stable, and self-sufficient) for three
critical areas of a person or family’s life:
VALUES
Compassion: We respond to the needs of others with sensitivity and kindness.
Dignity: We treat everyone with honor and respect.
Integrity: We operate with honesty and strong moral principles.
Service: We bring the community together to help others.
Diversity: We value each individual’s uniqueness.
Ingenuity: We approach our work with creativity and resourcefulness.
Stable
WVCS Theory of Change
IMPACT STORY
Matthew is a 55-year-old client coming to WVCS since August 2024.He lives in an RV with his father,who is
experiencing dementia.The client has utilized our food pantry multiple times weekly to assist his father and
himself while they survive on general assistance income.Each time we speak with this client,we are thanked
for WVCS generosity.Mathew indicated that without WVCS,they could not afford daily food.Matthew also told
the case manager during their regular check-in that no one else checks on them,and WVCS is the first agency
that goes above and beyond to ensure they are being supported.
Cindy is a 71 year old senior living in Cupertino. Cindy came to WVCS requesting assistance with her back-due
rent from May, August, and September after she reported that her identity had been stolen and that someone
had closed her bank account. This left her unable to receive her SSI and ultimately unable to pay her rent. Cindy
got a 3-day notice and was understandably stressed out by her situation. WVCS was able to assist her with her
back due rent. The case manager also helped Cindy obtain a DMV voucher for a new ID at a reduced rate. The
case manager additionally noticed several fees and transaction in the her bank statements which she was
unaware. The case manager supported the client with canceling those services to relieve Cindy of some
financial burden and enable her to pay for her basic needs.
Pictures
WVCS Market
Pictures
Park-it Market-DeAnza College
Pictures-Back to School
Pictures-Gift of Hope
Pictures-Resource Fairs
Pictures-Grocery rescue program
Volunteerism