Agenda Packet_07.10.19CITY OF CUPERTINO
AGENDA
LIBRARY COMMISSION
7:00 PM
Cupertino Library, 10800 Torre Ave, Story Room
Wednesday, July 10, 2019
Special Meeting
NOTICE AND CALL FOR A SPECIAL MEETING OF THE CUPERTINO LIBRARY
COMMISSION
NOTICE IS HEREBY GIVEN that a special meeting of the Cupertino Library Commission
is hereby called for Wednesday, July 10, 2019, commencing at 7:00 p.m. at the Cupertino
Library, Story Room, 10800 Torre Ave., Cupertino, California, 95014. Said special
meeting shall be for the purpose of conducting business on the subject matters listed below
under the heading, "Special Meeting".
SPECIAL MEETING
CALL TO ORDER
ROLL CALL
APPROVAL OF MINUTES
1.Subject: Regular Meeting of June 5, 2019
Draft Minutes
POSTPONEMENTS
ORAL COMMUNICATIONS
This portion of the meeting is reserved for persons wishing to address the commission
on any matter not on the agenda. Speakers are limited to three (3) minutes. In most
cases, State law will prohibit the commission from making any decisions with respect to
a matter not listed on the agenda
WRITTEN COMMUNICATIONS
OLD BUSINESS
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July 10, 2019Library Commission AGENDA
2.Subject: Update of the Action Plan to Address Parking Scarcity and Abuse of the
4 Minute Parking Located Near the Book Return. Discussion of Options to
Improve Patron Safety and Traffic Flow During Drop-off and Pick-up at the
Library. Discussion of Opportunities, if Any, for Offsite Parking at Nearby School
During Peak Weeknight and Weekend Hours.
3.Subject: As Available, Receive Update and Action Items from the Working Group
or Cupertino Library Foundation to Support the Addition of a Community Room
Inside the Cupertino Library.
4.Subject: Review and Recommend Edits to the List of Behavior Standards for the
Santa Clara County Library District. Continue Discussion to the Environmental
Factors Agenda Item from 6/5/2019. Receive Ideas for Signage to Promote
Productive Study and Collaborative Activity in the Library. Send Inputs to
Assistant County Librarian in Advance of the August Library Commission
Meeting.
Current Behavior Standards
Draft Update of the Behavior Standards
5.Subject: Receive Update of the Current Process Library Staff Follows to Reserve
Community Hall for Library Programming Today and, If Applicable, in the Future
as the Result of a Possible New Community Hall Use Agreement
6.Subject: Discuss, Edit, and Decide the Future Library Commission Work Plan
Items to Submit for City Council Approval for FY 2019-2020.
Library Comm Work Program Draft
7.Subject: Receive Update for the Closure of the Data Gathering Phase for the
SCCL 2019 Customer Satisfaction Survey.
SCCLD Post-Survey Memo
NEW BUSINESS
8.Subject: Receive Update from Poet Laureate Kaecey McCormick About Items of
Special Interest to the Poet Laureate Program. Discuss Recruitment Tasks and
Timeline for Selecting the 2020-2021 Poet Laureate.
STAFF AND COMMISSION REPORTS
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July 10, 2019Library Commission AGENDA
9.Subject: Receive Monthly Update Reports from:
Cupertino Community Librarian
County Librarian
Friends of the Library
Cupertino Library Foundation
Commissioners
Poet Laureate
Staff
10.Subject: Discussion of Commissioners' Attendance at Upcoming Meetings and
Community Events
ADJOURNMENT
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Page 3
July 10, 2019Library Commission AGENDA
In compliance with the Americans with Disabilities Act (ADA), anyone who is planning
to attend the next meeting who is visually or hearing impaired or has any disability
that needs special assistance should call the City Clerk's Office at 408-777-3223, 48
hours in advance of the meeting to arrange for assistance. Upon request, in advance,
by a person with a disability, meeting agendas and writings distributed for the meeting
that are public records will be made available in the appropriate alternative format.
Also upon request, in advance, an assistive listening device can be made available for
use during the meeting.
Any writings or documents provided to a majority of the members after publication of
the agenda will be made available for public inspection. Please contact the City
Clerk’s Office in City Hall located at 10300 Torre Avenue during normal business
hours.
IMPORTANT NOTICE: Please be advised that pursuant to Cupertino Municipal
Code 2.08.100 written communications sent to the Cupertino City Council,
Commissioners or City staff concerning a matter on the agenda are included as
supplemental material to the agendized item. These written communications are
accessible to the public through the City’s website and kept in packet archives. You are
hereby admonished not to include any personal or private information in written
communications to the City that you do not wish to make public; doing so shall
constitute a waiver of any privacy rights you may have on the information provided to
the City.
Members of the public are entitled to address the members concerning any item that is
described in the notice or agenda for this meeting, before or during consideration of
that item. If you wish to address the members on any other item not on the agenda, you
may do so during the public comment.
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5774 Name:
Status:Type:Approval of Minutes Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Regular Meeting of June 5, 2019
Sponsors:
Indexes:
Code sections:
Attachments:Draft Minutes
Action ByDate Action ResultVer.
Subject: Regular Meeting of June 5, 2019
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DRAFT MINUTES
LIBRARY COMMISSION
Wednesday, June 5, 2019
LIBRARY COMMISSION REGULAR MEETING
CALL TO ORDER
At 7:02 p.m., Chair Crabtree called the meeting to order at the Cupertino Library, 10800 Torre
Ave, Cupertino, in the Think Tank Room.
ROLL CALL
Commissioners: Liana Crabtree, Amanda Jia Wo, Qin Pan, Rahul Vasanth, Christie Wang
City/County Library Staff: Jeff Milkes, Nancy Howe, Clare Varesio
Absent: None
Attendance: Henry Sang
APPROVAL OF MINUTES
1. Meeting of May 1, 2019
Vice Chair Wo motioned to approve the draft minutes. Commissioner Pan seconded. Motion
passed unanimously.
CEREMONIAL MATTERS AND PRESENTATIONS
None
POSTPONEMENTS
None
ORAL COMMUNICATIONS
None
WRITTEN COMMUNICATIONS
None
OLD BUSINESS
2. Discussion of the City Council Work Program Item “Library Community Room Addition”.
Consider Immediate Action to Show Support for the Addition of a Community Room Inside the
Cupertino Library. Receive Update from the Cupertino Library Foundation, as Available.
Henry Sang, from the Cupertino Library Foundation, presented information about the project.
Commissioner Wang motioned to assign the following Commissioners as representatives to the
foundation working group: Vice Chair Wo and Commissioner Pan, with Commissioners Wang
and Vasanth as 1st and 2nd alternatives respectively. Commissioner Vasanth seconded. Motion
passed unanimously.
Chair Crabtree moved item number 6 to next item on the agenda.
Page 6
NEW BUSINESS
6. Discussion of Environmental Factors, Such as Seating, Noise Level, Tutoring Activity,
Affecting Patron Satisfaction and Library Use. Update on the Plan to Redesign Seating and
Study Spaces
The Chair suggested revisiting this item at the July meeting. Commissioners were asked to
review the “Behavior Standards” of Cupertino Library and other public libraries and to bring
their edits or re-wording of the Standards to the July meeting. These edits may be presented by
the Commissioners to the JPA Board meeting in October.
OLD BUSINESS
3. Discussion of a Marketing Plan and Scheduling of Outreach Events to Promote the
Tri-Annual Library Survey. The Survey Opened on 5/22/2019. Follow Up with Library District
Staff to Learn To-date Participation Numbers, if Available. Determine if Individual Efforts to
Promote the Survey are Sufficient OR if Organized Outreach is Necessary to Boost the
Pariticpant Total to the Preferred Target Number.
Current numbers already exceeding what occurred 3 years ago. 826 respondents already.
4. Receive Update on the Current Process Library Staff Follows to Reserve Community Hall
For Library Programming and Recommendations for Improvement. As of 5/1/2019, the Library
District Had Stopped Booking Library Programs at Community Hall Due to Unacceptable
Terms Identified in the Indemnity Portion of the Reservation Application. Consider Actions to
Show Support for an Efficient and Unambiguous Reservation Process that Ensures Timely
Conformation of Each Priority Use of Community Hall by the Library.
Postponed
5. Discussion of Future Library Commission Work Plan Items to Submit for City Council
Approval for FY 2019-2020
Postponed
STAFF AND COMMISSION REPORTS
7. Cupertino Community Librarian Report
Clare Varesio reported as submitted.
County Librarian Report
Nancy Howe reported as submitted.
Friends of the Library Report
None
Cupertino Library Foundation Report
None
Commissioner Reports
Page 7
Poet Laureate Report
None
8. Discussion of Commissioners’ Attendance at Upcoming Meetings and Community Events
Commissioners to attend the next Mayor’s meetings as follows:
- July: If on the 3rd, then Vice Chair Wo will attend. If on the 10th, Commissioner Pan will
attend.
- August: Commissioner Vasanth
- September: either Vice Chair Wo or Commissioner Pan, depending on July meeting.
ADJOURNMENT: The meeting adjourned at 9:20 p.m. to July 10, 2019 at 7:00 p.m.
Respectfully Submitted by,
Jeff Milkes, Director of Parks & Recreation
Minutes approved at the _________ meeting.
Page 8
CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5787 Name:
Status:Type:Old Business Agenda Ready
File created:In control:7/9/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Update of the Action Plan to Address Parking Scarcity and Abuse of the 4 Minute Parking
Located Near the Book Return. Discussion of Options to Improve Patron Safety and Traffic Flow
During Drop-off and Pick-up at the Library. Discussion of Opportunities, if Any, for Offsite Parking at
Nearby School During Peak Weeknight and Weekend Hours.
Sponsors:
Indexes:
Code sections:
Attachments:
Action ByDate Action ResultVer.
Subject: Update of the Action Plan to Address Parking Scarcity and Abuse of the 4 Minute
Parking Located Near the Book Return. Discussion of Options to Improve Patron Safety and
Traffic Flow During Drop-off and Pick-up at the Library. Discussion of Opportunities, if Any,
for Offsite Parking at Nearby School During Peak Weeknight and Weekend Hours.
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5775 Name:
Status:Type:Old Business Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: As Available, Receive Update and Action Items from the Working Group or Cupertino Library
Foundation to Support the Addition of a Community Room Inside the Cupertino Library.
Sponsors:
Indexes:
Code sections:
Attachments:
Action ByDate Action ResultVer.
Subject: As Available, Receive Update and Action Items from the Working Group or Cupertino
Library Foundation to Support the Addition of a Community Room Inside the Cupertino
Library.
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5776 Name:
Status:Type:Old Business Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Review and Recommend Edits to the List of Behavior Standards for the Santa Clara County
Library District. Continue Discussion to the Environmental Factors Agenda Item from 6/5/2019.
Receive Ideas for Signage to Promote Productive Study and Collaborative Activity in the Library. Send
Inputs to Assistant County Librarian in Advance of the August Library Commission Meeting.
Sponsors:
Indexes:
Code sections:
Attachments:Current Behavior Standards
Draft Update of the Behavior Standards
Action ByDate Action ResultVer.
Subject: Review and Recommend Edits to the List of Behavior Standards for the Santa Clara
County Library District. Continue Discussion to the Environmental Factors Agenda Item from
6/5/2019. Receive Ideas for Signage to Promote Productive Study and Collaborative Activity in
the Library. Send Inputs to Assistant County Librarian in Advance of the August Library
Commission Meeting.
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Behavior Standards
For the safety of library patrons and staff and to create an environment conducive to the enjoyment of
the library’s services, facilities, and collections by all visitors, the Santa Clara County Library District has
established behavior standards.
FOR THE SAFETY AND COMFORT OF ALL:
Please be courteous and respectful of your fellow patrons and library staff.
Eat or drink in designated areas only. Lidded beverage containers are permitted throughout the
library.
Follow instructions from library staff members, including instructions to leave the library.
Wear shirts and shoes at all times.
Comply with the library’s Internet Policy.
The library welcomes service animals, as defined by federal and state law. Anyone who
interferes with, harasses or obstructs a service animal is in violation of the Behavior Policy, and
can be asked to cease their behavior or to leave the library. Leashed therapy and emotional
support animals may be allowed at the discretion of the in-charge librarian. In the event that the
library has been designated a cooling center, pets may be allowed. If any animal's behavior falls
outside the Library's Behavior Policy, the animal will not be allowed, e.g. barking or disruptive
behavior.
Park cycles outside.
Library staff cannot act in place of parents or caregivers, although staff will enforce the Behavior
Standards with patrons of all ages.
Use of study rooms, Children’s Room, and Teen area may be restricted by age to keep the library
welcoming and comfortable for minors.
PROHIBITED ACTIVITIES INCLUDE:
Any activity prohibited by federal, state, or local laws
Bathing, shaving, laundering, or other inappropriate uses of restrooms
Blocking entrances, aisles, stairs, doorways, or other traffic areas
Bullying, intimidation, or fighting
Defacing, damaging, or destroying library property, equipment, materials, or facilities
Entering restricted areas without permission
Following, stalking, or harassment of others, including leering, prolonged staring, and
photographing or video recording patrons of any age against their wishes
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Hygiene conditions that create a public nuisance, including strong, pervasive odor that interferes
with others’ use of the library
Intoxication
Loud, angry, disruptive, obscene, or abusive voices, language, gestures, or activities. Cell phone
use is not prohibited, but the use of loud, angry, disruptive, obscene, or abusive voices or
language while on a cell phone will be considered a violation
Placing feet on furniture other than footstools, except as needed to accommodate a disability
Possession of dangerous weapons
Running or throwing objects
Selling or soliciting inside the library
Smoking, including electronic cigarettes
Using skateboards, skates, cycles, or scooters other than mobility scooters
FAILURE TO ABIDE BY THESE BEHAVIOR STANDARDS WILL RESULT IN THE FOLLOWING ACTIONS.
Persons who are observed acting inappropriately will be told to stop. Usually one warning is
given before an individual is asked to leave the library. Depending on the frequency and severity
of violations, individuals may be suspended from using the library for time frames ranging from
one day to one year. Severe violations may result in immediate suspension of library privileges
for up to one year. The librarian in charge at any library shall have the authority to determine
whether a violation of this policy has occurred and whether a suspension is appropriate.
Any suspension from the Library will require a meeting with the Community Librarian or his or
her designee and a commitment to adhere to these behavior guidelines before an individual’s
library privileges are restored.
Patrons suspended from any Santa Clara County Library District library may not use any other
Santa Clara County Library District libraries during their suspensions.
Parents or caregivers may be contacted if a minor’s library privileges are suspended. Severe
behavior problems may result in a requirement that a minor be accompanied by an adult.
The librarian in charge may call local law enforcement to provide assistance in enforcing the
behavior policy. Illegal activity in the library may result in arrest and/or prosecution in addition
to suspension of library privileges. Patrons who return to the Library before a suspension has
ended may be charged with trespassing.
Adopted by the Santa Clara County Library District Joint Powers Authority Board, June 5, 2014
Santa Clara County Library District Policy #13.02
updated 1/03/2018
Pulled from: https://www.sccl.org/About/Administration/Policies/Behavior-Standards
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SANTA CLARA COUNTY LIBRARY DISTRICT POLICY AND PROCEDURE MANUAL
SUBJECT: Behavior Policy
To ensure that each person can benefit from Library District access—in a non-
judgmental, safe, and welcoming learning environment—the following
behaviors are prohibited:
Assaulting, harassing, stalking, staring, or threatening the public or staff,
including photographing or recording without consent
Bathing, laundering, or other inappropriate uses of the restroom
Blocking or monopolizing library access to entrances, seating, or walk-
ways with body or personal property, including cords, skateboards,
strollers, or other transportation items not for accessibility purposes;
these must be parked outside or in a designated area; oversized personal
belongings are generally not allowed and include extra-large suitcases or
large bags
Disrupting use of the library through activity, inappropriate language,
leaving a mess, snoring, solicitation, or volume
Drinking or eating at computers, in study rooms, or having food with
pervasive odor
Entering staff area without permission
Hygiene issues or pervasive odor, which is a nuisance to the public or
staff, including personal property such as bedding
Illegal activity based on federal, state, or local law, including damaging
or theft of library property
Intoxication, drinking alcohol, or smoking, including electronic smoking
Not following the Internet Policy
Not wearing shirt or shoes
Pets and non-service animals (as defined by the ADA); leashed emotional
support animals allowed at discretion of library management
Unattended children; unaccompanied adults in the children or teen area
may be asked to leave
Persons failing to follow the Library District’s policies may be asked to leave or
be suspended from using the library. Refusing to leave may result in the Library
contacting law enforcement. Suspension length will be determined by library
management, and will be based on the severity of the behavior. Suspended
persons may appeal their suspension within seven days of the delivered
suspension by writing the County Librarian or Deputy County Librarian at 1370
Dell Avenue, Campbell, CA 95008.
Number: 13.02
Page: 1 of 3
Date: 6/5/2019
Replaces: 1/3/2018
Form:
Next update: 1/20
Index Term:
Reference: adopted
by JPA on June 5,
2014
Policy Author:
Deputy County
Librarian
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5777 Name:
Status:Type:Old Business Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Receive Update of the Current Process Library Staff Follows to Reserve Community Hall for
Library Programming Today and, If Applicable, in the Future as the Result of a Possible New
Community Hall Use Agreement
Sponsors:
Indexes:
Code sections:
Attachments:
Action ByDate Action ResultVer.
Subject: Receive Update of the Current Process Library Staff Follows to Reserve Community
Hall for Library Programming Today and, If Applicable, in the Future as the Result of a
Possible New Community Hall Use Agreement
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5778 Name:
Status:Type:Old Business Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Discuss, Edit, and Decide the Future Library Commission Work Plan Items to Submit for City
Council Approval for FY 2019-2020.
Sponsors:
Indexes:
Code sections:
Attachments:Library Comm Work Program Draft
Action ByDate Action ResultVer.
Subject: Discuss, Edit, and Decide the Future Library Commission Work Plan Items to Submit
for City Council Approval for FY 2019-2020.
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DRAFT, 4/25/2019 – FY 2019-2020 Work Plan, Library Commission
Community Livability
Project Title
Project
Objective Progress to Date
Merged
Columns 4-5
Next Steps,
Timeline
Current
Status Goal
End
Date
Merged Columns
9-13, Refer to
Council’s Proposed
FY 2019-2020 Work
Program
Council Work Program Item
Library
Community
Room Addition
Create
additional
programming
space
-Preferred alternative was
adopted by City Council in 2015.
-Funding was pledged by Irvine
Company in development
agreement for Hamptons
development pending issuance
of building permits.
-Irvine Company (Hamptons
Appts) has stated project is
currently on hold.
- In February 2019, Council
authorized $311k of annual
funding offset for FY 2019-20 &
FY 2020-21 from County for
building addition design
services.
-Proceeding with FY 2019-20
design funding request in Capital
Improvement Program (CIP).
Initiate
architectural
design.
Authority to
begin design
will be
presented in
FY 2019-
2020 CIP
budget.
Authority to
begin
construction
will occur in
future,
pending
Council
Direction.
In Progress Meet
programming
needs of the
library
June
2021
Budget: TDB
Expenses to Date:
N/A
Est Staff Hours:
2000
Staff Lead:
Roger Lee
Dept:
Public Works
Library Commission Work Plan Items
Solve Programming and Library Space Issues. Support the efforts of Council and community-based organizations to address
space constraints affecting programming, meeting, and study uses of the library. Duration: ongoing, as needed. See also: Public and
Private Partnerships.
Address Library Parking Space Shortage and Safety Issues Affecting Library Patron Drop-off and Pick-up. This item is related
to the Library Community Room Addition, but some aspects can be addressed independent of new construction. For example, explore
opportunities for off-site parking during peak evening and weekend hours. Duration: ongoing, as needed.
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Public Engagement and Transparency
Project Title
Project
Objective Progress to Date
Merged
Columns 4-5
Next Steps,
Timeline
Current
Status Goal
End
Date
Merged Columns
9-13, Refer to
Council’s Proposed
FY 2019-2020 Work
Program
Council Work Program Item (Related or Complementary Project)
Review
Current
Commissions
...Consider
having a
meeting
where like
commissions
from other
jurisdictions
can come
together to
share ideas
and
experiences.
- Research on best practices
conducted.
- Restructured commission work
program process and introduced
process to all commissions.
- Survey conducted
for commissioner feedback.
1) Report back
to Council
regarding
commission
feedback,
Spring 2019
2) Plan and
execute
implementation
of commission
process
changes
according to
Council
direction and
decision,
Summer/Fall
2019
In Progress 1) Provide an
opportunity for
every
commissioner
to provide
feedback.
2) Provide
options for
Council to
consider
regarding
commission
process
changes.
Spring
2020
Budget: $3,000
Expenses to Date:
N/A
Est Staff Hours: 500
Staff Lead:
Katy Nomura
Grace Schmidt
Dept:
City Manager’s
Office/City Clerk
Library Commission Work Plan Item
Promote Partnership Opportunities with Community-based Organizations to Bring Programs to Cupertino Library Patrons.
Partner organizations can include but are not limited to: sibling city commissions, local school districts, the Cupertino Library
Foundation, and Friends of the Cupertino Library. Commissioners will connect with potential partner organizations to strengthen
connections, identify common goals, and support shared initiatives. Possible initiatives could include organizing workshops about
parenting styles or stress management, supporting efforts to bring library services to Cupertino schools, or other items of interest to
the community. Duration: ongoing.
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Public Engagement and Transparency
Project Title
Project
Objective Progress to Date
Merged
Columns 4-5
Next Steps,
Timeline
Current
Status Goal
End
Date
Merged Columns
9-13, Refer to Council’s
Proposed FY 2019-
2020 Work Program
Council Work Program Item (Related or Complementary Project)
Neighborhood
Engagement*Priority
Setting Item*
Increase
membership in,
and
engagement
with,
neighborhood
groups and
members.
Provide support
for
Councilmembers
who want to
conduct town
hall/office hour
meetings with
residents.
Currently we have more than
300 members in the Block
Leader Program
1) Work with
Block Leaders
and
Neighborhood
Watch
volunteers, as
well as
neighborhood
groups to be
neighborhood
representatives
and
stakeholders
related to City
relations. 2)
Continue
outreach to
areas in
Cupertino that
do not currently
have Block
Leader and
Neighborhood
Watch
membership.
June 2020
In Progress Increase
Block Leader
and
Neighborhood
Watch
membership.
June
2020
Budget: $2,000
Estimate hour:
500
Staff Lead:
Brian Babcock
Dept:
City Manager’s
Office/Block
Leader/Neighborhood
Watch
Library Commission Work Plan Item
Support Data Collection, Analysis of Results, and Policy Recommendations Associated with the Tri-annual Library Patron
Survey. Support the efforts of the Santa Clara County Library District to engage with the community to gather data regarding library
patrons’ needs and interests. Analyze the survey data to identify opportunities to improve library services and programming for
patrons. Duration: data collection, Spring 2019. Analysis of results and policy recommendations, ongoing thereafter.
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Operational Efficiency
Project Title
Project
Objective Progress to Date
Merged
Columns 4-5
Next Steps,
Timeline
Current
Status Goal
End
Date
Merged Columns
9-13, Refer to
Council’s Proposed
FY 2019-2020 Work
Program
Council Work Program Item (Related or Complementary Project)
Recreation and
Community
Services
Marketing Plan
and Program
Review
Create
additional
programming
space
Contract was awarded in 2018
Provide
background
information
and data to
LERN, the
contractor
who will be
completing
the process
in November
2019, Fall
2019
In Progress To create a
marketing
plan that
includes an
analysis of
programs to
offer, fees to
charge and
evaluation of
the
department
program
brochure.
Winter
2019
Budget: $20,000
Expenses to Date:
$4,000
Est Staff Hours: 150
Staff Lead:
Christine Hanel
Dept:
Recreation and
Community Services
Library Commission Work Plan Item
Collaborate with the Recreation and Community Services Department and the Current Poet Laureate to Select the 2020-2021
Poet Laureate. Promote Poet Laureate Events Throughout the Year. Support the effort to select the next Poet Laureate in
whatever capacity is needed or required. Promote and attend Poet Laureate Events whenever possible.
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5 / 5
Public and Private Partnerships
Project Title
Project
Objective Progress to Date
Merged
Columns 4-5
Next Steps,
Timeline
Current
Status Goal
End
Date
Merged Columns
9-13, Refer to
Council’s Proposed
FY 2019-2020 Work
Program
Council Work Program Item
Library Lease Sign a new
lease with
the Library
JPA for use
of the City’s
Library
facility.
Staff has begun meeting with
Library staff to discuss terms of
the new lease.
1) Begin
negotiation of
new
lease/MOU,
ongoing
2) Coordinate
lease terms
with Council,
May 2019
3) Final lease
agreement,
August 2019
4) Develop
license
agreement
with Library
addressing
program
opportunities
and
Community
Hall
In Progress Complete
updated lease
agreement
Sept
2019
Budget: N/A
Expenses to Date:
N/A
Est Staff Hours: 280
Staff Lead:
Chad Mosley
Heather Minner
Jeff Milkes
Roger Lee
Dept:
Public Works
City Attorney’s
Office
Recreation &
Community Services
Library Commission Work Plan Items
Solve Programming and Library Space Issues. Support the efforts of Council and community-based organizations to address
space constraints affecting programming, meeting, and study uses of the library. Duration: ongoing, as needed. See also: Community
Livability.
Page 21
CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5779 Name:
Status:Type:Old Business Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Receive Update for the Closure of the Data Gathering Phase for the SCCL 2019 Customer
Satisfaction Survey.
Sponsors:
Indexes:
Code sections:
Attachments:SCCLD Post-Survey Memo
Action ByDate Action ResultVer.
Subject: Receive Update for the Closure of the Data Gathering Phase for the SCCL 2019
Customer Satisfaction Survey.
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SCCLD Patron
Satisfaction Survey
Post-Survey Implementation Memo
Survey Respondent Summary:
In total 7,154 respondents completed the 2019 SCCLD Patron Satisfaction
Survey1.
There was a 111% increase in respondents from the previous round of
Patron Satisfaction Survey data collection in 2016.
This increase is largely attributable to marketing and outreach strategies
such as staff community outreach, Commissioner and Friends engagement,
sending an email to all current library cardholders, promoting on the
homepage of the website, an alert message on the website, issuing a news
release, inclusion in the monthly newsletter, flyers (in multiple languages),
posters, digital signage, bookmarks in holds materials, bookmarks at
public PCs and self-check machines, social media, announcements at
programs, ESL conversation club engagement, community partner
promotion, Santa Clara County website homepage plus county social
media, and more.
Library Commissions were intentionally engaged to support promotion to
ESL/ELL library patrons, and these groups expressed their interest in
supporting the survey outreach effort.
There were 6,633 surveys completed online compared to 521 surveys
completed on paper. Paper surveys provide an opportunity for patrons
without computer access to participate.
Community library response numbers*
Community Library n
Campbell 892
Cupertino 1,418
Gilroy 525
Los Altos 756
Milpitas 1,129
Morgan Hill 555
Saratoga 870
Woodland 265
Bookmobile 103
*Note that these number do not add up to the total number of respondents as
not all respondents completed this question.
For patrons who provided a response when asked about their primary
language:
English Mandarin Other
(specify): Spanish Vietnamese Total
4,308 403 393 152 48 5,304
1 Figures are preliminary, as data validation has not been completed
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25% of patrons (n=996) responded that their primary language is a
language other than English.
Thanks to ambitious outreach by staff at each community library, we have
enough respondents for each language category to run statistical analyses
for comparisons at the district level.
**SEE REVERSE SIDE FOR PATRON SATISFACTION ASSESSMENT NEXT STEPS***
Where the survey fits into the larger Patron Satisfaction Assessment:
The survey is the second component of data collection following two focus
groups conducted in March of this year. One involved 10 patrons from the
north county community libraries and one involved 10 patrons from the
south county community libraries.
The survey content was informed by the focus group and provides more
generalizable information on demographics, how patrons use the library,
facilities, overall satisfaction, electronic services, collections and access.
The survey findings will constitute the majority of the final report
Harder+Company Community Research will delivery to SCCLD at the end
of August 2019.
Next steps:
Harder+Company Community Research is now analyzing the data from the
survey. A preliminary data book of findings will be presented to library
leadership on August 5th.
A written final report will be developed based on feedback to the databook
presentation. The report will provide key takeaways and recommendations
for improving services.
The third and final component of data collection will be the implementation
of two programmatic data trackers – one at the reference desks in place of
the quarterly tally and one at the accounts desks.
Tracker data will be used to identify the types of requests that patrons are
making, the timing of those requests throughout the day and the nature of
staff responses. This data will be used to learn about the needs facing staff
at each community library location and understand how to better support
them. Stay tuned for more information about theses trackers!
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5780 Name:
Status:Type:New Business Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Receive Update from Poet Laureate Kaecey McCormick About Items of Special Interest to
the Poet Laureate Program. Discuss Recruitment Tasks and Timeline for Selecting the 2020-2021
Poet Laureate.
Sponsors:
Indexes:
Code sections:
Attachments:
Action ByDate Action ResultVer.
Subject: Receive Update from Poet Laureate Kaecey McCormick About Items of Special
Interest to the Poet Laureate Program. Discuss Recruitment Tasks and Timeline for Selecting
the 2020-2021 Poet Laureate.
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5781 Name:
Status:Type:Staff and Commission Reports Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Receive Monthly Update Reports from:
Cupertino Community Librarian
County Librarian
Friends of the Library
Cupertino Library Foundation
Commissioners
Poet Laureate
Staff
Sponsors:
Indexes:
Code sections:
Attachments:
Action ByDate Action ResultVer.
Subject: Receive Monthly Update Reports from:
Cupertino Community Librarian
County Librarian
Friends of the Library
Cupertino Library Foundation
Commissioners
Poet Laureate
Staff
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CITY OF CUPERTINO
Legislation Details (With Text)
File #: Version:119-5782 Name:
Status:Type:Staff and Commission Reports Agenda Ready
File created:In control:7/8/2019 Library Commission
On agenda:Final action:7/10/2019
Title:Subject: Discussion of Commissioners' Attendance at Upcoming Meetings and Community Events
Sponsors:
Indexes:
Code sections:
Attachments:
Action ByDate Action ResultVer.
Subject: Discussion of Commissioners' Attendance at Upcoming Meetings and Community
Events
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